What is MSP Security?

MSP Security refers to the cybersecurity tools, services, and strategies that Managed Service Providers (MSPs) use to protect both their operations and their clients’ IT environments from cyber threats. These offerings can be delivered to clients as standalone cybersecurity solutions or bundled into broader service packages. 

MSP Security is critical because MSPs are high-value targets; if an MSP is compromised, attackers can gain access to multiple client environments. As cyber threats become increasingly sophisticated, businesses are relying more heavily on their Managed Service Providers (MSPs) to provide strong protection, even if they don’t fully understand what “secure” means. In highly regulated industries such as healthcare and finance, the pressure is even greater, as MSPs must deliver security services that meet stringent compliance and legal standards. 

Types of MSP Security Services. 

For client environments: 

• Endpoint Detection & Response (EDR) 
• Email Security & Phishing Protection 
• Firewall Management 
• Vulnerability Scanning & Patching 
• Backup & Disaster Recovery 
• User Awareness Training & Phishing Simulation 
• SIEM/SOC Services (Security Operations Center) 
• Zero Trust or Identity/Access Management 

For the MSP’s environment: 

• Multi-factor Authentication (MFA) 
• Internal Threat Monitoring 
• Access Controls & Privileged Account Management 
• Vendor Risk Management 

Why Cybersecurity Is Critical for MSPs  

MSPs and their clients face a rapidly evolving threat landscape, with attacks becoming more targeted, automated, and damaging. Here are three key threats reshaping cybersecurity for MSPs: 

1. Ransomware-as-a-Service (RaaS) 

Cybercriminals no longer need advanced technical skills to launch ransomware attacks. With RaaS, anyone can buy ready-made ransomware kits on the dark web, complete with user guides and customer support. MSPs are prime targets because compromising one MSP can open the door to hundreds of downstream clients. These attacks can encrypt critical data, disrupt operations, and demand large payouts. 

Recent Healthcare Ransomware Attack  

On May 20, 2025, Kettering Health experienced a cyberattack that disrupted its IT network, forcing the rescheduling of patient procedures. The breach was confirmed within 13 minutes, and appointments depending on IT systems were delayed up to 20 days. Two weeks later, the Interlock ransomware gang claimed responsibility, leaking samples of 941 GB of stolen sensitive data. Interlock, a newer group known for double extortion, targets high-revenue organizations. Kettering Health has since begun restoring its Epic EHR systems, a critical step toward full recovery. 

IT pros in healthcare must recognize that ransomware gangs like Interlock specifically target healthcare organizations due to their critical dependence on IT for patient care. This incident highlights the urgent need for proactive cybersecurity measures, including robust access controls, regular backups, and continuous network monitoring. Additionally, incident response planning and employee security awareness training are critical to minimize disruption, protect patient data, and ensure rapid recovery. 

2. Supply Chain Attacks 

Rather than attacking businesses directly, cybercriminals now exploit trusted third-party providers like MSPs or other vendors to infiltrate multiple targets at once. Third-party vendor breaches are a significant cybersecurity concern, especially for small and medium-sized businesses (SMBs). These breaches often originate from smaller vendors with less robust security measures, yet they can have massive effects on larger ecosystems.  

Some recent breaches highlighted below show how attackers can leverage a single point of entry to compromise a wide swath of victims. This makes securing the MSP’s own environment as important as protecting client systems. 

Hertz Vendor Breach via Cleo Communications 

In February 2025, Hertz Global disclosed that a cybersecurity breach at its vendor, Cleo Communications, compromised customer data. The breach affected the Hertz, Thrifty, and Dollar brands and occurred in October and December 2024. It was disclosed on February 10th, 2025. 

The exposed data includes: 

• Names 
• Contact information 
• Dates of birth 
• Credit card details 
• Driver’s license numbers 
• Workers’ compensation claim data 

Ensar Seker, CISO at SOCRadar, described the breach as “a textbook example of how third-party vulnerabilities can cascade into massive data exposure.” He warned that “this is prime identity theft material,” noting the range of data involved. 

The incident underscores how vulnerabilities in third-party vendors can jeopardize customer data and trust. ​Once user data is exposed, victims become vulnerable to identity fraud and targeted phishing. 

CDK Global Cyberattack Disrupts Auto Dealerships 

A cyberattack on CDK Global, a software provider for car dealerships, led to service disruptions across North America. The breach affected thousands of dealerships, highlighting how an attack on a single vendor can ripple through an entire industry, causing widespread operational challenges. 

Workers across the US automotive industry told CNN that the software blackout, which the company said was caused by a cyberattack, has made it difficult for dealers to track customer interactions, orders, and sales, hurting their ability to earn a living. 

Damage from a cyberattack on one company often escalates and quickly hits downstream customers. 

Retail and Hospitality Sectors Hit Hard by Vendor Breaches 

According to Security Scorecard's 2025 report, the retail and hospitality industries experienced the highest rates of third-party breaches, with 52.4% and 47.3%, respectively. These sectors often rely on numerous vendors for operations, making them particularly vulnerable to supply chain attacks. ​ 

• Motel One, a budget hotel chain operating in Europe and the U.S., was hacked in late 2023 by the cybercrime group AlphV/BlackCat. 
• In mid-2023, MGM Resorts International reported a massive cyberattack that resulted in over $100 million in costs and the theft of an unspecified amount of personal guest information. 

These real-world breaches are a reminder: when even one small vendor fails to secure its systems, the ripple effects can devastate entire supply chains. Small and mid-sized businesses (SMBs) are often the weakest link that attackers exploit to compromise larger enterprises.  

That’s why robust third-party risk management is critical. SMBs must take proactive steps: thorough vendor vetting, continuous threat monitoring, and strict cybersecurity enforcement. TitanHQ solutions and cybersecurity platform provide MSPs with the tools to do exactly that, identifying threats early, closing security gaps, and protecting not just their data, but their partners. 

3. Evolving Compliance Pressures 

Governments and regulatory bodies are increasing cybersecurity requirements across industries. A compliance frameworks like GDPR, HIPAA, and the new SEC cybersecurity disclosure rules demand stronger data protection and faster incident reporting. MSPs must not only secure client environments but also help clients demonstrate compliance, putting added pressure on service quality, documentation, and visibility. 

Meeting compliance requirements is only the beginning; organizations must remain vigilant about security. Compliance forms a strong foundation and is a mandatory requirement in several organizations. MSPs must implement proactive and multilayered cybersecurity strategies that extend far beyond regulatory mandates. Cybercriminals don’t care whether an organization is compliant; they’re focused on finding and exploiting vulnerabilities that regulations may not cover. 

Together, these trends indicate that MSPs must adopt more advanced, proactive security measures to remain competitive and protect their own reputations. 

Top Security Services MSPs Should Be Offering 

The TitanHQ platform, designed with the MSP in mind, is not only intuitive but also user-friendly. This design reduces the learning curve and simplifies daily operations for MSPs, supporting business scalability without adding an administrative burden. 

Advanced Security, Simple to Use 

• Centralized Reporting: Access all reports in one location for streamlined analysis. 
• Complete Visibility: View your entire customer base, the solutions they use, and their subscription levels. 
• Global Dashboard: A single login to multiple solutions with consistent UX and familiar workflows. 
• Holistic Protection Overview: Get a complete view of your customers’ protection status across all solutions. 

With TitanHQ, MSPs can easily deliver the following security services to their customers, quickly, efficiently, and at scale. 

• Phishing Protection: Post Delivery Remediation allows MSPs to swiftly eliminate threats from users’ inboxes, promptly removing malicious mail that has already been delivered. Through real-time analysis and threat assessment, TitanHQ phishing protection neutralizes Business Email Compromise (BEC) and sophisticated phishing scams before they begin, preventing targeted employee email attacks. 
• Security Awareness Training: Up and running in under 5 minutes. No action is required; TitanHQ Security Awareness Training will automatically add new customers/users.
• Automated Phishing Simulation: TitanHQ security experts continually design and release new phishing simulations that reflect real-world threats. 
• M365 Protection: Eliminate persistent threats targeting M365. Instant Inbox Threat Removal: Identify and remove emails containing malicious URLs.
• Email Archiving for MSPs: Flexible, scalable, high-performance email archiving solution purpose-built for MSPs of all sizes. 
• Automatic Backups: With TitanHQ email archiving, your customers can effortlessly store and access emails as needed. Automated backups eliminate the need for hardware or software purchases, reducing costs and minimizing overhead. 
• DNS Filtering: WebTitan for MSPs is a cloud-based DNS web filtering solution, purpose-built to integrate seamlessly into a managed service provider’s existing security stack. This multi-tenant solution offers comprehensive, real-time protection from online threats through advanced content filtering and virus protection. 
• Email Encryption: EncryptTitan is a full-featured encryption system that allows users to exchange information securely via email. EncryptTitan provides organizations with the tools to adhere to state and federal privacy regulations. This ensures end-to-end encryption so that sensitive data remains entirely confidential and secure between the sender and Recipient.  

The need to secure email communications containing sensitive data has never been greater. Fines for non-compliance, negative publicity, legal ramifications, and loss of customer trust are potential Consequences for organizations that lose confidential or customer information. 

The TitanHQ platform is purpose-built for MSPs  

The TitanHQ platform is purpose-built for MSPs and designed to seamlessly secure SMB customers using M365. Developed by industry experts, TitanHQ solutions protect employees and inboxes from persistent threats, including phishing attempts, ransomware, suspicious logins, and the increasing risk of business email compromise (BEC) attacks.  

Simplifying Business Operations for MSPs 

• Upsell Opportunities: Effortlessly offer additional solutions to customers with a single click. 
• Quick Customer Onboarding: Add customers swiftly with minimal effort. 
• MSP Growth Optimizer: With TitanHQ, scaling your security offering becomes effortless. As MSPs grow, they can quickly  
• Scale platform usage and offer additional solutions to customers with a single click. 
• Modular Approach to Features: MSPs can activate or deactivate specific features and services. This flexibility allows them to tailor security packages to different customer profiles without the need for complex integrations. 
• Reduced Resource Overhead: By consolidating solutions in the TitanHQ platform, MSPs and IT teams spend less time managing different solutions, reducing the demand on internal resources and enabling staff reallocation.  
• One Vendor, One Support Channel: Instead of dealing with multiple vendors for support, MSPs now have a single point of contact for all cybersecurity solutions. This leads to faster resolution times and a more consistent support experience. 

Hassle-Free & Effortless Licensing Management  

• Consolidated Licensing: Simplify license management across all services. 
• Reduction in Licensing Costs: Instead of purchasing and managing separate licenses for multiple solutions, MSPs benefit from bundled pricing and a single subscription model 
• Unified Billing and Contracts: With all solutions under one roof, billing is simplified into a single invoice, streamlining financial operations and reducing administrative overhead. 

TitanHQ email & phishing security is helping us layer more protection inside the M365 mailbox. With threat actors now having the assistance of AI to help them form their malicious email attacks, it is more important now than ever for us to utilize an AI-driven tool like this.

Hunter McFadden Owner, GreenCube, Monroe, Louisiana.

Working with TitanHQ makes our lives easy. The support is key for us; TitanHQ support has always been perfect. They're responsive, and they get back to you quickly. The solution is well priced, and it does what it says on the tin.

Ricky Brewster IT Operations Director, Active IT Systems

The TitanHQ platform and our team of security experts will be your secret weapon in the fight against hackers. With centralized critical data in a global dashboard, MSPs can make faster, more informed decisions. This unified view provides a holistic protection overview, simplifies operations, reduces complexity, and minimizes the risk of human error. 

MSP Partner Program 

The TitanHQ MSP Partner Program empowers partners across various sectors to deliver advanced, cloud-based network security solutions through our multitenant platform, proven technology, and accessible APIs. MSPs can easily sell, onboard, manage, and support their clients while building a high-margin security practice that drives both client retention and new business. 

With over 20 years of experience working alongside MSPs, TitanHQ understands the unique challenges MSPs face in delivering security services. Our program is purpose-built to support those needs, offering award-winning cybersecurity solutions delivery via a scalable SaaS model. TitanHQ's solutions are designed for central management and control, ideal for MSPs serving SMBs. 

Additional benefits include: 

• Extensive sales and marketing support 
• White-labelling options to align with your brand 
• A global footprint, with our solutions protecting thousands of businesses in over 200 countries 

Partnering with TitanHQ means more than just great cybersecurity technology; it’s a true collaboration designed to help MSPs grow and succeed. TitanHQ partners with over 2,500 MSPs across the globe; Get started and discover the benefits of partnering with TitanHQ today.

Learn more about the TitanHQ MSP Partner Program 

Sources

• Interlock Begins Leaking Kettering Health's Stolen Data 
• Hertz Data Breach Exposes Customer Information in Cleo Zero-Day Attack - Infosecurity Magazine 
• How did the auto dealer outage end? CDK almost certainly paid a $25 million ransom | CNN Business