TitanHQ as a Mimecast Alternative – A Guide

TitanHQ and Mimecast are both market-leading email security solutions. This TitanHQ and Mimecast comparison guide will help you evaluate which solution is best for your organization.

Why Email Security Is No Longer Optional

Cyber-attacks continue to rise at an alarming rate, with 2024 seeing record-breaking levels of ransomware, phishing, and business email compromise (BEC) incidents. According to IBM’s 2024 Cost of a Data Breach Report, the average breach now costs $4.45 million, the highest on record. What’s more troubling is that many incidents go unreported, meaning the actual impact is likely far greater than we know.

Small and medium-sized businesses (SMBs) remain prime targets. Recent data from the Verizon 2024 Data Breach Investigations Report shows that over 60% of all cyberattacks are aimed at SMBs.  The recent TitanHQ ‘State of Email Security in 2025’ report highlights the growing challenges organizations face with email security, revealing that in the past 12 months half of organizations experienced between 2 and 4 types of email security incidents and one in five suffered financial losses from a business email compromise attack in the past year.

The "State of Email Security in 2025" report is packed with similarly compelling insights, offering practical, data-driven guidance to help you plan and prioritize your email security strategy more effectively.

Read the Full Report

Beyond financial loss, the reputational damage of an email breach can be just as devastating. A 2024 Okta survey revealed that 89% of consumers say they would stop doing business with a company they believe cannot protect their data. Given this landscape, selecting the right email security solution is not just an IT decision; it’s a critical business imperative. Organizations must evaluate every factor carefully to ensure their systems, data, and reputation are fully protected.

How Advanced Email Security Solutions Combat Evolving Threats

Email security is a critical aspect of an organization’s overall security strategy, as it helps protect against various threats and risks associated with email communications. Advanced email security solutions, such as TitanHQ and Mimecast, provide organizations with the necessary tools to defend against cyberattacks and data breaches. These email security platforms are designed to provide robust protection for organizations, safeguarding their data and preventing cyber threats.

Email security solutions are essential for organizations of all sizes, as they help protect against ransomware, phishing, and other types of cyberattacks. By implementing advanced email security measures, organizations can mitigate the risk of data breaches and cyberattacks, thereby ensuring the confidentiality, integrity, and availability of their email communications.

Email security is a top priority for organizations, as it helps protect their customers, employees, and data from cyber threats. TitanHQ and Mimecast’s email security solutions are designed to provide organizations with the necessary protection and security to defend against advanced email threats.

Key Features and Capabilities

User Interface

Why TitanHQ Leads the Pack in Email Security

When it comes to protecting against email phishing and malware threats, TitanHQ outperforms the competition. While many solutions offer basic protection, TitanHQ delivers superior security with a multi-vectored approach that proactively scans emails in Office 365 for the full spectrum of threats. The TitanHQ Standard bundle provides email perimeter and mailbox protection at the same time. With seamless M365 integration it delivers 360-degree email protection, ensuring proactive defense against phishing, malware, and evolving threats safeguard inboxes against internal and external threats before, during, and after an attack.

What Sets TitanHQ Apart?

In Q1 2025, VBSpam test TitanHQ achieved another outstanding performance, with an overall score of 99.99%.

TitanHQ excelled in the Q3 & Q4 Virus Bulletin Tests achieving the highest overall score of any solutions in the Q4 2024 VBSpam test. TitanHQ outperforming all other solutions including Mimecast, N-Able, and Sophos. The Q1 2025 test measured the performance of several email security solutions, including TitanHQ and Mimecast, against various streams of wanted, unwanted, and malicious emails. A total of 11 complete email security solutions were tested in this test.

Both SpamTitan and PhishTitan (TitanHQ Standard Bundle), powered by the same advanced filtering engine, showcased their technological excellence in these recent Virus Bulletin’s assessments. In the Q4 tests, the TitanHQ email security suite attained a flawless 100% catch rate for phishing and malware, further affirming its leadership in the industry and underscoring the reliability and effectiveness of its cutting-edge solutions.

In the final score ranking, TitanHQ scored 99.997% and Mimecast scored 99.719%

While other platforms may claim comprehensive protection, TitanHQ consistently delivers on that promise, with proven results and user-validated excellence.

Support

TitanHQ: Renowned for its excellent technical and customer support, TitanHQ offers dedicated assistance, including free migration services for organizations transitioning from competitors like Mimecast. The TitanHQ support infrastructure is tailored to meet the needs of both Managed Service Providers (MSPs) and Small to Medium-sized Businesses (SMBs) and is included in the licensing price; with TitanHQ, there is no additional charge for support.

Mimecast: While Mimecast provides robust support, some users have reported challenges. Additionally, some Managed Service Providers (MSPs) have expressed concerns about the accessibility of Mimecast's support channels. For instance, a Reddit user highlighted that without a specific support plan, the only way to access Mimecast support is by phone, stating that this is a limitation.

The only way to access Mimecast support is by picking up the phone and calling. If you don't have a support plan that provides calling, then that means you are on the..."

This suggests that MSPs without support packages may face difficulties in reaching support through convenient channels.

The TitanHQ Standard Plan

The Standard Plan provides powerful email security with gateway and M365 API integration combined, you get email perimeter and mailbox protection in one. With seamless Microsoft 365 integration, it delivers 360-degree defense against phishing, malware, and emerging threats. Protect your inbox from internal and external risks, before, during, and after an attack.

AI-Driven Analysis leverages large language models and advanced artificial intelligence to examine email content and accurately identify phishing attempts. Designed for rapid deployment, the solution can be up and running within minutes and is managed through a unified interface, streamlining administration. With Auto-remediation, malicious emails are identified and removed automatically from multiple inboxes. Includes robust cross-tenant features for detection and response.

Unlike traditional systems that rely on static fingerprints and known threat patterns, the TitanHQ Standard Bundle takes a more advanced approach by analyzing the intent behind every email. It asks critical questions: Is the message deceptive? Is it attempting to manipulate the user or provoke a response? Trained to detect even the most sophisticated, AI-generated threats, the Standard Bundle allows you to identify malicious intent no matter how well disguised. This enables comprehensive protection across both the email perimeter and internal M365 mailbox communications.

What Is the Best Mimecast Alternative? 

Choosing the right email security solution for your organization can be a time-consuming and complex process. To help simplify your decision, below we present the results of a recent G2 Crowd customer survey, comparing key features and functionality of the SpamTitan and Mimecast solutions.

It offers valuable insights into how each solution is rated by users, including a compelling comparison.

Customers rated both solutions by:

• Features
• Ease of use
• Effectiveness
• Threat detection functionality

Both solutions offer comprehensive services, including customer support and managed services, which are crucial for maintaining robust email security.

According to the report, SpamTitan outperforms its Mimecast across all measured categories. Customers consistently rate SpamTitan highly for its exceptional support, ease of deployment, and comparable threat detection capabilities to Mimecast, all at a more affordable price point.

Ratings Overview

Out of the seven core rating categories, SpamTitan leads in six, closely aligning with overall product satisfaction scores.

SpamTitan is widely recognized in the industry for delivering first-class support throughout the entire customer journey, from proof of concept (POC) and solution migration to post-sale assistance.

Customers highlight how easy it is to work with SpamTitan in every aspect, including:

• Ease of use
• Ease of setup
• Ease of doing business
• Ease of administration

Features

When it comes to feature analysis, SpamTitan outpaces Mimecast, winning user preference in an impressive 78% of categories.

Customers consistently praise SpamTitan for its exceptional ease of use and seamless integration, which enables rapid deployment and powerful protection against cyber threats. Organizations can be up and running with SpamTitan, filtering email spam and securing data, in under an hour.

Administration

When evaluating an email protection solution, system administrators focus on seven key areas of administration. In this survey, users were asked to rate the following features:

• Intelligence reporting
• Email integration support
• Access management
• Data loss prevention
• Compliance
• Email client compatibility
• Role-based rules

These features are critical for streamlining IT operations and ensuring efficient management of email security.

SpamTitan leads the way in the administration category of this comparative survey, earning top marks in email integration support, compliance, and data loss prevention. Once again, SpamTitan stands out as the leading alternative to Mimecast.

Functionality

SpamTitan and Mimecast offer comparable email filtering capabilities, with ten key functionalities used to ensure a balanced comparison:

• Anti-spam
• Anti-malware
• Anti-phishing
• Filtering functionality
• Quarantine
• Outbound email monitoring
• Advanced threat intelligence/protection
• Archiving
• Reporting
• On-premises deployment

Both solutions perform strongly in anti-spam and advanced threat protection. However, SpamTitan gains a distinct advantage in critical areas such as anti-malware, filtering, quarantine, and reporting.

Once again, SpamTitan emerges as the superior choice in this head-to-head comparison.

Maintenance

SMBs that implement an email protection solution expect a simple solution with little to no maintenance work involved for the system administrator. G2's users' responses show that SpamTitan is easier to maintain in the following areas:

• Auditing
• Allow and block lists
• Compliance
• Archiving

Detection

SpamTitan and Mimecast offer comparable threat detection capabilities, providing robust protection across critical security areas. However, according to the G2 study, SpamTitan is rated as the leading overall solution.

The survey evaluated three key aspects of threat detection:

• Data exfiltration detection
• Activity monitoring
• Real-time detection

SpamTitan demonstrates strong performance across all three, reinforcing its position as a top-tier choice for comprehensive email security.

What Users Are Saying about Mimecast

Customers who migrated to SpamTitan from Mimecast

Supreme PLC, a manufacturer & distributor of batteries and lighting, required a new email security solution to filter all inbound emails. The previous solution provider, Mimecast, was found to be too expensive.

Read Full Case Study: Europe's Leading Battery Manufacturer Deploys TitanHQ

“We switched to SpamTitan Cloud in late June, and I have very much enjoyed working with this product. They set us up with a fully functional trial box in the cloud to play with before we made any kind of commitment and helped me get that setup and working for a test domain. The support team is fantastic and will help you configure your mail server so it will work with their service. We have 6 domains running through SpamTitan, and I feel we have had less spam come through than we did with Mimecast”.

Nick “Network Nerd” Korte, Network Administrator, Spiceworks, Texas.

Real Frustrations from Reddit

Based on user reviews and industry feedback, here are the top five reported drawbacks of Mimecast Email Security:

1. High False Positive Rate
   Users have reported that Mimecast's filtering can be overly aggressive, leading to legitimate emails being quarantined or blocked. This necessitates frequent manual reviews and can disrupt business communications.
2. Complex and Unintuitive User Interface
   The administrative dashboard, while feature-rich, is often described as complex and not user-friendly. New users may encounter a steep learning curve, necessitating additional training to navigate it effectively.
3. Inconsistent Spam Filtering
   Some users have reported inconsistencies in spam detection, where certain spam emails bypass filters while legitimate messages are flagged. This inconsistency can undermine trust in the system's reliability.
4. Limited Log Retention and Reporting Capabilities
   The default log and email retention period is limited (e.g., 30 days), which may not meet the needs of organizations requiring longer-term data access for compliance or analysis.
5. Customer Support Challenges
   Some users have reported difficulties in receiving timely and practical support, mentioning delayed responses and challenges in resolving issues promptly.

These considerations are essential when evaluating Mimecast Email Security in comparison to other solutions in the market.

Sources:

• https://www.reddit.com/r/msp/comments/vdixyr/mimecast_what_a_shitty_organisation/
• https://www.reddit.com/r/sysadmin/comments/13s7b31/what_is_the_best_email_security_solution_m365_e5
• https://www.gartner.com/reviews/market/email-security-platforms/vendor/mimecast
• https://www.reddit.com/r/sysadmin/comments/1j3okla/whats_the_best_email_securityspam_filter_these

 Recommendation:

• Choose TitanHQ Standard Bundle if you're an MSP or small to medium-sized business looking for powerful, affordable, and easy-to-manage email security.
• Choose Mimecast if you're a large enterprise-level organization with a large IT department that needs advanced features, comprehensive compliance tools, and is prepared for a more complex setup.

Why Choose TitanHQ?

• Affordable pricing – excellent value for businesses with tight budgets
• Easy to deploy and manage – intuitive interface with minimal learning curve
• Optimized for MSPs & SMBs – no unnecessary complexity or overhead
• Comprehensive partner program and portal
• Flexible MSP pricing designed to support attractive profit margins
• Reliable threat protection – advanced filtering backed by real-time intelligence
• Responsive customer support – consistently praised for helpful and timely assistance

In short, TitanHQ delivers enterprise-grade email protection without the complexity or high cost, making it a user-friendly, cost-effective solution ideal for MSPs and small to medium-sized businesses. While providing strong, AI-driven protection against spam, phishing, and malware, it avoids the complexity and higher price point of enterprise-focused tools like Mimecast.

Sign up for a free demo of the TitanHQ standard plan to compare it with Mimecast.