Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive.
For the five years we have been on it, I have never had a problem. It does exactly what I need.
We use the geo-blocking feature regularly because we have customers who have offices around the globe. Being able to either turn it on for temporary usage or block it altogether, that versatility was a key feature that we needed. This feature is perfect for us. It gives us everything we need. Everything has been versatile enough for us in terms of allowing exceptions based on trusted vendors' ID, IP, domain, or email address.
When I was directly working with the techs, I would often reference SpamTitan's support as a way to parallel or mirror some of the things that we were trying to strengthen in our own support. Our tickets are usually done within an hour or less. This means we can work with the customer, reach out to a vendor, get support, and help the customer all within 60 minutes. I don't think they have ever said, "No," to us for anything.
The setup and configuration were super easy. Even if it was "difficult" as far as the complexity of what needed to get done, they helped. When you are new, they hold your hand as long and as much as you want. they are always there to help and still are to this day. Even though we are not new, and every time we call them, there is never a thing they won't do for us.
When we switched from AppRiver to SpamTitan, we saved about 20%. That is $1,000 to $2,000 a month. We went to SpamTitan and WebTitan. It was $1,000 savings a month for SpamTitan and another $1,500 a month savings for WebTitan.
They are phenomenal with their support who help and get involved. They don't make it our problem. I don't think they have ever said, "No," to us for anything. When I was directly working with the techs, I would often reference SpamTitan's support as a way to parallel or mirror some of the things that we were trying to strengthen in our own support. Our tickets are usually done within an hour or less. This means we can work with the customer, reach out to a vendor, get support, and help the customer all within 60 minutes.
It is a very simple tool. Some of those other solutions are very complicated and convoluted to manage. It has afforded us a margin when it comes to, not just money, but the actual ability to manage a network through projects or disasters.
The setup and configuration were super easy. Even if it was "difficult" as far as the complexity of what needed to get done, they helped. When you are new, they hold your hand as long and as much as you want. they are always there to help and still are to this day. Even though we are not new, and every time we call them, there is never a thing they won't do for us.
