What I like about SpamTitan is that it takes the stress away from us as users. We do not worry about our email. We have not had any major email threats since we have been using SpamTitan.
The solution has also helped improve our spam catch rate. Prior to SpamTitan, we were using an alternate solution that was on-premises, but we still had about 60 percent of positive, threatening emails coming through. Since we moved to SpamTitan, that figure is down to about 10 percent. That is a drastic improvement.
Another benefit is that it saves our employees time by not having to sort through junk and spam emails, because any email that is suspicious is not allowed into our environment. It's kept there on their servers. We then receive an email saying, "These are the threats that we have noticed for the day. You can go in and check through those threats and see what you think is suspicious. Once you do that, you can release that email. To me, that is a plus.
Thus far we have had no setbacks at all with SpamTitan. Everything that they offered has been done. They continue to do so, and have done so from the time we initiated the deployment until today.
If I look at the solution that we had prior, there's no comparison between it and TitanHQ when it comes to the service and support. With the previous solution, it would take days, sometimes, to get a response from the technical support. And with respect to other online solutions we have, there is still no comparison. TitanHQ support is very receptive, very responsive, and very knowledgeable.
The fact that we are working today in an environment that is full of threats, and we are still operating without any major issues, is a testament to the return on our investment. We had a lot of hits before SpamTitan, and that was one of the things that led us to seek an alternate solution to spam, malicious software, and other threats. We looked for something that was more practical and more effective, and that led us to SpamTitan.