Network Needs move from OpenDNS to WebTitan to eliminate customer onboarding complexity.

The Solution

• WebTitan for Managed Service Providers  allows MSPs to set up and manage malware protection through an easy-to-use Web interface. Deployment takes minutes, and each network offers a Web content filtering and reporting options that can be managed by the customer.

• Web content filtering as a service is an essential added security layer that has driven growth for Network Needs. They currently offer a web filtering service to 1200 end users across multiple locations.  WebTitan makes it easy for Network Needs to deploy, manage and sell web content filtering solutions using WebTitan Cloud for service providers. Increasingly  MSPs are taking advantage of this growing business opportunity by delivering offering value added web security services. An easy to use interface allows MSPs access to manage their clients’ web filtering,  malware protection with comprehensive reporting. Making a change to a customer network can be done remotely anywhere there’s Internet access.

• “At Network Needs we have a policy set up so when a new computer joins the domain it automatically gets the WebTitan Cloud DNS filtering applied. It’s a simple, painless process. For a client to have access to our solutions the process is simply 3 steps 1- reach out to us 2-we provide a plan and quote 3- we  deliver a solution that the client can forget about administering and feel safe’ Lockhead says.

Service & Support

• Network Needs were especially pleased with the service they got from sales and support staff from the first conversation right through to today. ‘The best feature of WebTitan have to be the people behind the product,  support and development and not to forget sales (account managers) are first class. We’ve even made product suggestions and had them implemented, I can’t see that happening with other security companies.’

Product Features

• ‘I often provide advice on security products and I always make sure that Webtitan and SpamTitan are always recommended – I know if they need a product this is the one to compare against. Some people are afraid of what they don’t know or have never used. Many IT pros use what they have always used because it is easier. The fact is, looking at alternative more innovative solutions could make their working life so much easier and the service they offer customers so much better if they just took that leap of faith.’