Network Needs move from OpenDNS to WebTitan to eliminate customer onboarding complexity

"When we decided to trial WebTitan Cloud we were happily surprised. Straightaway we dropped OpenDNS and moved to WebTitan Cloud and it is impressing day by day"

Network Needs Technical Director

• The biggest challenge facing managed service provider Network Needs was finding the right solution that would allow them provide  malware protection for 1200 different customers in multiple locations. Each customer has unique needs and requires a flexible malware protection solution.
• Based in the UK they operate 24×7 from dedicated UK data centres to keep their clients running smoothly and ensure IT support is there when needed.   Cybercrime is an established threat for all businesses, regardless of size or activity. Protecting against the ever-changing threat landscape is vital to protect your data, your clients and your productivity. Network needs offer their clients both spam and web filtering as a service. Networks Needs had previously been using OpenDNS and were looking for an alternative. 
• The average business user now encounters an average of 3 malicious links per day. Email had always been  the preferred vehicle for cybercriminals but changing developments in email security have seen scammers move to a more lucrative target – the Internet. This shift from email to the web also means cybercriminals reach a much larger audience.  As the internet is now woven into everyday life, attackers have shifted their focus.
• In this environment Networks Needs know that endpoint and email security solutions alone are not enough.  Today web filtering and security is a must,  with the growth of blended threats it’s something people need every day all day while connected to the internet.  For Network Needs using Webtitan on an ISP level is providing piece of mind for customers. Today, Network Needs offers  a multi layered approach to security to its customers  including gateway email protection, endpoint antivirus, firewalls and WebTitan Cloud.
• According to Technical Director, Ryan Lochhead  ‘We had used OpenDNS to offer web filtering and found them very accommodating at the start offering support and guidance with the solution but once the deal was agreed this all fell away.
• I use SpamTitan for our spam filtering service so when our account manager called to discuss your DNS filtering solution I was happy to listen. When we decided to trial WebTitan Cloud we were happily surprised. Straightaway, we dropped OpenDNS Cisco Umbrella and moved to WebTitan Cloud and it is impressing day by day”

• WebTitan for Managed Service Providers  allows MSPs to set up and manage malware protection through an easy-to-use Web interface. Deployment takes minutes, and each network offers a Web content filtering and reporting options that can be managed by the customer.

• Web content filtering as a service is an essential added security layer that has driven growth for Network Needs. They currently offer a web filtering service to 1200 end users across multiple locations.  WebTitan makes it easy for Network Needs to deploy, manage and sell web content filtering solutions using WebTitan Cloud for service providers. Increasingly  MSPs are taking advantage of this growing business opportunity by delivering offering value added web security services. An easy to use interface allows MSPs access to manage their clients’ web filtering,  malware protection with comprehensive reporting. Making a change to a customer network can be done remotely anywhere there’s Internet access.

• “At Network Needs we have a policy set up so when a new computer joins the domain it automatically gets the WebTitan Cloud DNS filtering applied. It’s a simple, painless process. For a client to have access to our solutions the process is simply 3 steps 1- reach out to us 2-we provide a plan and quote 3- we  deliver a solution that the client can forget about administering and feel safe’ Lockhead says.

Service & Support

• Network Needs were especially pleased with the service they got from sales and support staff from the first conversation right through to today. ‘The best feature of WebTitan have to be the people behind the product,  support and development and not to forget sales (account managers) are first class. We’ve even made product suggestions and had them implemented, I can’t see that happening with other security companies.’

Product Features

• ‘I often provide advice on security products and I always make sure that Webtitan and SpamTitan are always recommended – I know if they need a product this is the one to compare against. Some people are afraid of what they don’t know or have never used. Many IT pros use what they have always used because it is easier. The fact is, looking at alternative more innovative solutions could make their working life so much easier and the service they offer customers so much better if they just took that leap of faith.’

There are many advantages for Service Providers like Network Needs in partnering with TitanHQ for their Web Filtering Service. WebTitan easily integrated into Network Needs existing service stack, avoiding any delays in offering the service. There is comprehensive remote management and monitoring via an API. Any MSP will benefit from WebTitan Clouds many advantages, including rapid deployment, automated updates, ease of scalability, and the ability to host in your own environment if preferred.
Cisco Umbrella pricing has also increased alot over the last few years.