Radio operator ends spam deluge with SpamTitan

The Challenge

• NRC has 130 staff in 7 different offices and found that it was becoming increasingly dependant on email as a method of communication.
• Unfortunately, NRC also found that the value of its electronic communications were being severely eroded by a deluge of spam, phishing emails and other unwanted messages. According to Mike Pluta, Vice President of Engineering and Operations at NRC, "Each of our staff was receiving more than 200 emails per day on average and about 90% of those emails were spam."
• Dealing with the unwanted emails was consuming a considerable amount of staff time. "We were receiving close to 12 million spam emails a month,” said Pluta, "Even if it only took a second to review and delete each spam - and that's a very conservative estimate - it would mean that our staff were wasting more than 3,000 hours a year simply processing junk mail. And top of that there was time being wasted on calls to the IT department plus a drain on network resources."
• NRC were concerned about protecting their employees. "NRC is a responsible employer and we take our duty of care towards our employees very seriously. The spam emails were often either offensive or phishing for personal information and we absolutely had to do something to protect staff from that," noted Pluta.
• After evaluating a number of different options, the NRC eventually decided on SpamTitan ISO. "For us, the deciding factor was the ease with which SpamTitan could be deployed and managed," said Pluta. "As a relatively small company with limited in-house resources, we really needed a set-and-forget type product that wouldn't place too much of a drain on our IT department's time. SpamTitan seemed to fit the bill."