IHOUSE Web’s customers had been seeing the level of spam messages increasing steadily, spam and all the damaging consequences it brings was leaking through the hosted email filtering service to customers inboxes.
SpamTitan has helped save the organization tens of thousands of dollars per month in unnecessary service calls and lost customers.
IHOUSEWEB's customers had been seeing the level of spam messages increasing steadily, spam and all the damaging consequences it brings was leaking through the hosted email filtering service to customers inboxes.
IHOUSEWEB Inc have always prided themselves of the level of care they provide to their customers. “We found with the increasing levels of spam and related incidents, we were getting more and more support calls from unhappy customers.
We realized this could not continue and began looking for an anti-spam solution that guaranteed results.
Web hosting is our business and email is very important to our customers, we were reaching the point where our current anti-spam solutions’ inadequacies was causing us to lose customers which was totally unacceptable” said Alan Aldrich, IT Manager.
A key requirement for ISPs that are hosting email is the ability to detect and stop zombie PCs.
"Our previous solution was not preventing botnets on our network. The situation began to threaten our service delivery so seriously that the only option we had was to find a new solution that worked comprehensively in our ISP environment."
IHOUSEWEB Inc invested considerable money and time in adopting the Mail Foundry Spam Filtering appliances and spent literally years attempting to work with the solution but with no success.
The previous solution did not deliver on its promise of close to zero false positives including the promise of very little spam due to their supposed advantage of ‘human generated’ spam filter rules.
“When we first started using SpamTitan there was a lot of spam messages coming through our servers and ultimately reaching our customers inboxes but within a few days of deploying SpamTitan these had dropped significantly and our false positive rate which had been a big problem also dropped significantly ,” said Mr Aldrich.
After a few days of Bayesian training, the evaluation devices had already learned sufficiently to start rejecting and accepting with exceptional accuracy.
This coupled with the very flexible configuration of RBLS, RFC and sender compliance settings, in addition to some clever add-ons such as client OS identification made the decision easy - SpamTitan was the solution IHOUSEWEB had been looking for all along.
A big benefit of SpamTitan to this ISP was the ease of setting up SpamTitan. SpamTitan has a very intuitive user interface and incorporated end user quarantines and automatic updating, making it a virtually administration-free solution.
In addition to its ease of use and deployment, SpamTitan offered IHOUSEWEB a full set of features specifically designed for ISPs, these features allow the IT administrator to determine how stringently email will be blocked.
The SpamTitan Engineering team worked closely with IHOUSEWEB’s in enabling them to make a seamless migration from Mail Foundry.
According to Aldrich ‘It was easy for us to implement several API calls from external scripts to upload all of our domains and standard policies to the appliance and the clustering worked perfectly to roll out the uploaded information from the cluster master to the slaves. On the day that we went live, we just had to change the MX records to point to the SpamTitans and off we went.’
No hardware costs with the virtual appliance - Great value for the price compared to other alternatives
Following the 30-day trial, IHOUSEWEB purchased an unlimited SpamTitan cluster license which was set up to filter email and tackle inbound spam and the increasing number of viruses and malware hitting the network. The improvements in terms of email flow and reduction is spam and viruses was immediate.