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Some organizations attempt to use cybersecurity training to stop common email-based attacks, but this approach does not eliminate human error. In fact, cybersecurity training is said to have a minimal impact on risk mitigation for phishing, and even large tech giants have fallen to sophisticated email-based attacks. The only effective approach is to stop messages from reaching an intended victim.

Six Billion Phishing Attacks Occur Every Year

Numerous threats and strategies are available to attackers, but phishing is popular for its easier delivery, the ability for attackers to use a system commonly understood with minimal technical skills, and its popularity in business environments. Studies show that 83% of businesses experience a sophisticated phishing attack and 15 billion spam emails are sent every day.

The same studies show that 42% of employees admit to clicking on a link from an unknown sender or downloading content that could be malicious. Even with cybersecurity training, employees are still at risk of human error, and it only takes one mistake to destroy business environments. After one successful attack, the business environment is vulnerable to additional ransomware, data theft, or account takeovers.

Advanced persistent threats are also possible with a successful phishing attack. An advanced persistent threat (APT) performs several actions to ensure that administrators are unable to remove it entirely from their business environment. An advanced persistent threat might copy itself to a directory, install backdoors, or takeover additional accounts silently so that it remains on the network even after the initial threat is removed.

Most concerning for organizations is the rise in ransomware incidents. Many of the current phishing attacks combine ransomware as their payload. Ransomware has devastating effects on business continuity, productivity, and revenue. Past ransomware attacks on healthcare organizations have forced hospitals to return to pen and paper to do business, and global attacks rendered several government agencies to cease operations for long periods of time.

Just a single successful account takeover can take months for organizations to detect and contain, and then the consequences come. Businesses must investigate the level of damage and data loss. After investigations, the business must report to customers as a matter of compliance. Compliance regulations require businesses to report personally identifiable information (PII) data loss to consumers or risk hefty fines. Any mistakes in the way an organization manages compliant infrastructure also leaves the organization at risk, which means that managed service providers handling customers in specific industries must take specific precautions when provisioning cybersecurity infrastructure.

As more users work from home and organizations adopt an at-home workforce, it’s more difficult for organizations to implement cybersecurity infrastructure. The cloud is a viable option, including email servers. Email servers hosted in the cloud make it more convenient to configure and deploy email solutions, but it means that servers are no longer hosted in-house and need advanced cybersecurity infrastructure to protect from malicious threat actors.

Did You Know?

99.99%

SpamTitan's spam catch rate

11 seconds

a ransomware attack occurs

$285

the average cost to manage spam per person without an email filter

56.50%

of all email is spam

Basic Email Security is Not Enough

Traditionally, basic spam filters were enough to protect against unwanted email messages, but it’s no longer effective against malicious threats. Spam messages unnecessarily deplete server storage, and basic email security does not detect sophisticated attacks with embedded links or strategic attachments. Common Word or Excel attachments can contain malicious macros that deliver ransomware and other malware, but they are also necessary to do business internally and pass legitimate documents to customers and vendors.

Some businesses attempt to mitigate risks by using third-party vendor security such as Office 365 or Google Business Suite. While these platforms have advantages over basic provider email filters, they still do not cover sophisticated attacks. It’s possible to bypass platform security and perform account takeovers with the right strategy.

As an example, suppose that your employee is active on social media. An attacker will research social media for vulnerable employees and find their business account email address. Instead of sending bulk email often filtered out, the attacker sends a phishing message directly to the targeted victim using a clean email account. Platforms do not perform effective scanning of message content, so a direct targeted message using spear-phishing strategies will pass to the user’s inbox.

Spear-phishing with sophisticated strategies will bypass platform security, so having these systems in place do not effectively block attacks. Messages get through to targeted victim email inboxes, and it just takes one successful message to put your organization at risk. You need security that scans messages for a variety of triggers and uses artificial intelligence to identify common factors.

In addition to better security, an organization needs a way to view reports and identify false positives so that the artificial intelligence algorithms can be better configured and trained. A low false positive rate is essential in effective email cybersecurity to build trust in not just users but administrators as well. Poor cybersecurity strategies lead to users bypassing it and administrators turning off controls, which increases risks.

For managed service providers, finding the right email security should be a priority. Every customer will be a target for phishing, and poor email security will lead to an eventual compromise. The best solution for multi-customer support is deploying email servers in the cloud and using cloud-based email security to centralize where all customer email filters can be configured. Cloud-based email security also centralizes where emails are scanned and quarantined, and it makes it easier to deploy the right solutions.

42% of employees admit to clicking on a link from an unknown sender or downloading content that could be malicious.

Managed Service Providers Need Security Tools for Customer Convenience and Effectiveness

Usually, cybersecurity and convenience are always at odds with one another. A managed service provider (MSP) is always battling good cybersecurity while still maintaining customer satisfaction. Cybersecurity must be effective to avoid leaving customers vulnerable to major threats such as phishing and social engineering, but strategies and tools that inhibit customers from doing their job will lead to dissatisfaction and possible client retention issues.

With TitanHQ SpamTitan, MSPs have an effective tool that can be provisioned within a few minutes and provide cloud-based security across all customer environments. SpamTitan offers a few benefits for MSPs so that they can better serve their customers. Benefits include:

  • Advanced phishing detection stops whaling and spear phishing targeting specific high-privileged users.
  • Allow and block lists that allow for blacklisting and whitelisting specific senders.
  • An additional layer covering Microsoft Office 365 email platforms to stop malware and phishing that can bypass standard included security.
  • Protection from zero-day threats never seen in the wild yet.
  • Stay compliant with SpamTitan data loss prevention (DLP) rules.
  • MSP custom policies let you configure SpamTitan with unique settings specific to every customer.
  • Scan outgoing messages to stop customer employees from sending sensitive data to attackers.
  • Stop email messages with malicious script and executable attachments.
  • Sandboxing to allow administrator review of messages without risking a compromise from malicious scripts.
  • Reporting tools for MSPs to deliver updates to customers and review any suspicious email activity.

Hear from our Customers

Advanced Antispam Solution ... Quality, Performance and Usability

What do you like best about SpamTitan Email Security? SpamTitan Anti Spam is very easy to setup and use. It is also stable and reliable, and needs minimal administration interaction. It is really a leading business grade, anti-spam filter, that gives you full controls over the system. It perfectly cleans, and protects mail systems against unwanted emails. And it give the end user options to tailor whitelists and blacklists. As for the quality, 99.9% spam catch rate really frees up our IT staff for other tasks, as they don’t have to worry about frequent email threats arriving to our employees on daily basis. Spam Titan is highly flexible, we are using tow clustered systems to filter email flowing from 2 different sources, and redirected to internal email servers. This installation is providing us 99.99% uptime, with minimum mail delivery failure. And setting up the system for outgoing email as well, will boost your email servers reputation by preventing spam and malware spread. Recommendations to others considering SpamTitan Email Security: This is one of the best anti spam options in the market. What problems is SpamTitan Email Security solving and how is that benefiting you? SpamTitan Anti Spam is very easy to setup and use, stable and reliable, and needs minimal administration interaction, so it decreases IT overload. It perfectly cleans, and protects mail systems against unwanted emails, so corporate email accounts are protected against spam and viruses. It give the end user options to tailor whitelists and blacklists, which will increase overall end user experience.

Galeb M.

ICT Director

Easy to setup, manage and provision.

What do you like best about SpamTitan Email Security? The experience as a whole was very pleasant, I was looking at SpamTitan as it's a lower cost alternative to some other anti-spam products without losing any functionality. The support team were very helpful and quick to respond whenever I had any questions which was a nice change. What problems is SpamTitan Email Security solving and how is that benefiting you? The main business issue this is solving is reducing the amount of spam emails the company is receiving, it's also reducing the amount of malicious emails that may be trying to phish the customers data. It works by scanning incoming emails and comparing the senders with the known blacklists as well as examining the e-mail for any malicious code.

Connor S.

IT Manager

A product that does a great job

What do you like best about SpamTitan Email Security? I really like the customization that is available for this product. We have total control over the spam filter environment for all our customers. The environment is stable which is very important to us and our customers. The support staff was great when we were getting our environment configured. They were quick to reply to emails and reach out to assist us as needed. The spam filtering is top-notch and much better than other products we have used. Recommendations to others considering SpamTitan Email Security: Look no further. Product and support is outstanding. What problems is SpamTitan Email Security solving and how is that benefiting you? Our previous product was not stable and didn't filter out spam as well as we wanted. This tool exceeds out expectations!

Jeffery B.

Partner

Great Hassle Free Spam Filtering

What do you like best about SpamTitan Email Security? The interface and backend makes it easy for all of our staff to manage spam- before we ran on a SonicWall email security appliance that would randomly crash, and was slow. Being able to deploy SpamTitan as a VM with clustering features for both of our sites has been a life saver. We hardly ever see spam get through, and when it does, we make sure that we forward it on to the spam bank and then it is never a problem again. Recommendations to others considering SpamTitan Email Security: Make use of SpamTitan support- they are fast, friendly and always happy to help. What problems is SpamTitan Email Security solving and how is that benefiting you? Much less spam on our already strained exchange server. Also a good guard against exchange going down, all mail gets held at the spam filter until it comes back up.

Irfan A.

Systems Administrator

Excellent Product, Great Features and More Coming

What do you like best about SpamTitan Email Security? SpamTitan has some of the best filtering we've seen compared to other products, it does an excellent job, when configured right, of capturing a high volume of spam. It's relatively simple to get around and set it up, and runs in a very lightweight VMware appliance. For us personally the price point is quite cost effective vs other products on the market, and they are flexible in the pricing models offered. What problems is SpamTitan Email Security solving and how is that benefiting you? We use Spamtitan to add another layer of protection against all potential outside attackers of spam, phishing, malware, and viruses. With this product we keep our users far safer than with stock filtering of Office 365 or anything else I've used over my 10+ year career (and I've sampled quite a few products).

Ben W.

Technical Manager

Using TitanHQ SpamTitan, MSPs can block phishing, spam, malware, viruses, ransomware, and any other email-based threat targeting customers. Blocking these threats is imperative for organization data loss prevention and compliance to avoid losing sensitive information to attackers.

As new threats emerge, TitanHQ continues to update its cloud-based security to ensure that MSPs and enterprise customers get the best of artificial intelligence attack detection. Threat actors will always change the way that they launch attacks, so you need email cybersecurity that continues to evolve with the latest strategies.

Susan Morrow

Susan Morrow

  • DATA PROTECTION
  • EMAIL PHISING
  • EMAIL SECURITY

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