Leading UK Nonprofit Selects WebTitan Content Filtering for Ease-of-Use & Comprehensive Reporting

"The WebTitan folks made the transition absolutely seamless. I have only interacted with the support team on a few occurrences, but every time they have been extremely helpful and responsive."

Mantej Yadav IT Infrastructure Manager

The Challenge

Mencap is the UK's leading learning disability charity working with people with a learning disability and their families and carers. Mencap is an organization with the mission to transform society’s attitudes to learning disability and improve the quality of life of people with a learning disability and their families.  Mencap have a local network of more than 450 affiliated groups and employ over 5000 people nationwide.

Non-profits face many of the same challenges as for-profit businesses, such as keeping their networks secure and employees and users safe.  Non-profits have tighter IT budgets and often fewer resources to deal with IT infrastructure, network security, and secure data issues.  TitanHQ provides non-profit organizations with the same powerful, easy-to-use solutions that it sells to businesses, but with special pricing to fit the tighter budgets.

Other Challenges & Considerations: 

• Required Protection for staff and clients across all 250 locations, filtering out inappropriate /illegal content.
• The ability to easily report across sites and on a per-user basis for both on-site and roaming users was imperative, this was proving problematic with their current solution.
• HTTPS filtering was proving laborious and overly complex with their current solution
• Ease of administration, their existing solution was proving increasingly cumbersome.
• Implementing Safe Search was a requirement for Mencap

The Solution

Mencap migrated to the WebTitan content filtering solution from a Symantec filtering solution they were no longer satisfied with.  They recently renewed their commitment to WebTitan having already seen the benefits of the solution in action for the past 3 years.   We are delighted this wonderful charity continue to choose WebTitan to protect their 7000+ users which include employees and service users.

Shay Bishop, Snr 3rd Line Infrastructure Engineer, began researching various vendors but found that many solutions were not easy to install or deploy. He came across WebTitan as a possible solution and took advantage of the free online demo to evaluate the features and usability. “Using the demo on the website made it easy for me to see how intuitive the user interface is,” said Shay. “Ease-of-use was a deciding factor in our selection process. With WebTitan, we are now able to gain full visibility across all sites and users”.

According to Mantej Yadav, IT Infrastructure Manager at Mencap   “The WebTitan folks made the transition over absolutely seamless. I have only interacted with the support team on a few occurrences, but every time they have been extremely helpful and responsive”.

With over 8000 users across 250 sites using the organizations' computers and devices, Mantej Yadav, IT Infrastructure Manager needed a way to manage all the different users and ensure they were not accessing inappropriate content. “With WebTitan, I was able to easily create separate policies, one for the staff, and one for client users that has a lot more controls and rules than we were used to,” said Mantej.

• After testing several business web filtering solutions, Mencap chose to implement the WebTitan web filtering appliance.
• Following deployment, Mencap was able to benefit from user identification for terminal servers which had not been previously possible.
• WebTitan was much easier to use and manage from an administrative perspective.

The Results

• Mencap could now easily manage and block dangerous websites and applications across all 250 sites and users.
• Cost-effective - Reduction in IT spend on web security by 50%
• WebTitan allowed Mencap to apply search engine  ‘Safe search functionality’ within the WebTitan web filter on the companies machines. The safe search function allows Mencap force users going through WebTitan to use safe search for several major search engines including Google, Yahoo & Bing.
•  “All the filtering is very in-depth and provides granular reporting options. Moving to WebTitan has not only been simple, but it has also given me more control over my network. I can ensure my users are protected, and the network performance is meeting the demands of management"  said Mantej.
• Using allow and block lists  Mencap ensure users never access certain sites, regardless of the content filtering settings applied. 

Filtering 8000 users across 250 sites

50% Reduction is cost from previous solution

"We like the fact our account manager and head engineer visited us on site to review the entire set up following implementation. The sign-up process from start to finish was extremely well managed from testing to deploying to post-deployment tweaking. 3 years later we continue to have the support of an experienced team of experts who go out of their way to ensure everything continues to run smoothly"

Shay Bishop